Shipping policy

Shipping Policy for U.S. Shipments

Please note that this shipping policy pertains exclusively to orders shipped within the United States.

Please allow 2-3 business days for order processing before your shipment is dispatched. It’s important to note that we do not ship orders on Saturdays, Sundays, or on recognized holidays.

For customers shipping packages to addresses within the contiguous United States, shipping charges apply to all orders under $200 (after all discounts have been applied). Orders exceeding $200 (after discounts) are eligible for complimentary shipping.

Shipments within the continental United States typically have transit times ranging from 2 to 7 business days when utilizing ground shipping services. It’s important to note that shipments to Alaska and Hawaii may experience longer transit times.

For those seeking expedited delivery, this option is available during the checkout process. Please bear in mind that expedited shipping timeframes commence once the order is dispatched, subsequent to our standard order processing period.

We employ the services of reputable carriers such as USPS, UPS and DHL to fulfill your orders. Please be aware that On/Off Essentials cannot be held responsible for any delays incurred by these carriers, regardless of the circumstances.

If you encounter any issues or complications with the delivery of your order, we kindly request that you reach out to the designated shipping carrier for assistance while also emailing to inform us of the issue. In most instances, On/Off Essentials is unable to provide further information or make modifications to your shipment once it has departed from our facilities, but we will do everything we can to make sure that your order reaches you, or that other solutions are provided.

On/Off Essentials bears no responsibility for lost packages resulting from errors in the provided shipping address. It is crucial to ensure the accuracy of the shipping information at the time of purchase. If you realize you’ve entered the wrong shipping address, please notify us immediately.

 

International Shipping

We kindly request a processing window of 2-3 business days before your order is dispatched. Please note that we do not facilitate shipments on Saturdays, Sundays, or during public holidays.

At On/Off Essentials, we extend our shipping services worldwide to cater to our esteemed customers outside the United States. Shipping costs vary according to the destination country.

For our international customers, we offer FedEx International Shipping. It’s essential to understand that our shipping charges are a true reflection of the costs incurred in the process, as we diligently strive to ensure that you are not overburdened.

Regrettably, due to international customs fees, import taxes, and shipping expenses, we are unable to extend a “Free Shipping” option to our international customers. Our international shipping rates are calculated based on the overall weight and destination of your order.

In most cases, packages shipped via FedEx International reach their destination within 5-14 business days. It’s worth noting that while relatively rare, delays caused by customs may necessitate a longer transit time of up to 10-20 business days.

If you encounter any complications or challenges with your delivery, we recommend reaching out directly to the designated shipping carrier, while also emailing to notify us of the issue. Please be aware that, in the majority of cases, On/Off Essentials may not be in a position to provide additional information or make modifications to your shipment once it has left our facilities, but we will do everything in our power to help get your order to you and/or help resolve any issues.

On/Off Essentials bears no responsibility for lost packages arising from inaccuracies in the provided shipping address. It is of utmost importance to ensure the accuracy of your shipping information during the purchase process.