Refund policy

We are committed to providing you with a hassle-free return and exchange process for your On/Off Essentials merchandise. Please review the following guidelines:

Returns and Exchanges:

• We accept unworn, unwashed, or defective full-priced merchandise for a refund or exchange within 30 days from the date of receipt for all orders in the contiguous United States.
• International orders are considered final sale at this time.
• Exchanges can be made for items of equal or lesser value compared to your original purchase for orders made in the contiguous United States.

Here’s how to start the return process:

Step 1 – Contact Us

• Email us at customercare@onoffessentials.com with the order number and the list of items you wish to return.
• Specify whether you desire an exchange or a refund.
• Include the reason for your return request
• Once we receive your request, we will email you a return authorization. Please allow up to 2 weeks for your return to be received and processed.

Step 2 – Shipping

• When returning your item, we recommend insuring the package and retaining the tracking number.
• Label your return as follows:
  On/Off Essentials Returns
  9903 S Santa Monica Blvd, #252, Beverly Hills, CA, 90212
• Important: Please contact us before returning your item. Returns received without prior authorization cannot be accepted, and refunds may not be issued.

Step 3 – Completion

• Once we receive and inspect your return, you will receive an email notification.
• Your return will be processed and refunded, less the original shipping cost.
• For exchanges, your requested items will be shipped to you at no additional cost.
• Allow your credit card company up to five full business days to process the return credit.
• Note: Original shipping costs are non-refundable.

Sale Items:

•  Sale items are considered final sale and cannot be returned or exchanged. You can always email our support team to see if your orders is eligible for a return: customercare@onoffessentials.com
  We hope this guide makes your return or exchange process with On/Off Essentials as smooth as possible. If you have any questions or need further assistance, please don’t hesitate to contact us at customercare@onoffessentials.com