Privacy policy
1. Introduction
Welcome to On/Off Essentials. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to our SMS marketing, and make a purchase. We are committed to safeguarding your privacy and ensuring the security of your data.
2. Information We Collect
2.1. Personal Information:
We may collect personal information, including but not limited to your name, email address, postal address, and phone number when you create an account, place an order, subscribe to our SMS marketing, or contact us.
2.2. Payment Information:
When you make a purchase, we collect payment information such as credit card details. This information is securely processed by our payment service providers, and we do not store it on our servers.
2.3. Browsing and Shopping Information:
We automatically collect certain information as you browse our website, such as your IP address, device information, browser type, and cookies.
2.4. SMS Abandoned Cart Information:
On/Off Essentials’ website uses cookies and similar technologies to track items you place in your shopping cart, including when you abandon your cart. This information helps us determine when to send cart reminder messages via SMS.
3. How We Use Your Information
3.1. Order Fulfillment:
We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
3.2. SMS Marketing:
If you opt-in to our SMS marketing, we will send you promotional messages, updates, and exclusive offers via text. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message.
3.3. Website Improvement:
We analyze browsing and transaction data to enhance our website’s functionality, content, and user experience.
3.4. Legal Compliance:
We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing activity and shopping behavior. Cookies help us improve your experience, including remembering items in your cart and recognizing when a cart has been abandoned. You can manage your cookie preferences through your browser settings.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping carriers
- SMS marketing platforms
- Customer service providers
Note: The above excludes text messaging opt-in data and consent. This information will not be shared with any third parties, except as necessary to provide SMS marketing services on our behalf.
6. Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no online data transmission or storage can be entirely secure.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails and SMS messages at any time
- Manage your cookie settings through your browser
To exercise any of these rights, please contact us at customercare@onoffessentials.com.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us, and we will take appropriate steps to remove the information.
9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. The most recent version will always be posted on our website.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at: